Thanks for shopping at ripnsip.com! If you are not entirely satisfied with your purchase, we are here to help.

 

Returns

We take customer satisfaction very seriously.

Please check your shipment from ripnsip.com carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 30 days of receipt by writing to customerservice@ripnsip.com. You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We can only accept returns for products purchased directly from ripnsip.com. For products purchased at other retailers or websites, please contact the vendor. To start a return, you can contact us at customerservice@ripnsip.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Refunds & Exchanges

If your return is accepted. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.Requests must be made within 30 days of purchase, and be accompanied by a receipt.

 

If you purchased your rip n sip product from another retailer, we can not accommodate an exchange.Exceptions / Non-Returnable Items

 

Certain types of items cannot be returned, like perishable goods and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.